Frequently Asked Questions
When will my order arrive?
We prepare your order within 1–2 business days, and delivery takes 8–12 business days anywhere in the United States — always free, always tracked.
Is shipping really free?
Truly! Every order, every address in the US, no minimum spend.
What's your returns policy?
You have 30 days from delivery. Just email support@hopeforwho.com first for approval — we'll send our returns warehouse address. You cover the return postage, and your refund is processed within 3 business days of your parcel arriving.
My order arrived damaged — help?
Oh no! Email a photo to support@hopeforwho.com and we'll make it right at no cost to you.
How do I choose my size?
Each product page includes a detailed size guide. If you're between sizes, we lovingly suggest sizing up.
How can I contact you?
Email support@hopeforwho.com or call +1 (800) 969-7102, Monday to Friday, 9 AM–3 PM EST. We answer within a day.
Contact Information
Email: support@hopeforwho.com
Phone: +1 (800) 969-7102
Business Address: 92 Gelston Ave 1B, Brooklyn, NY 11209, United States
Customer service hours:
Monday to Friday | 9:00 AM – 3:00 PM (EST)